Return Policy

• Absolutely no returns will be accepted on custom displays and customized products, including orders with custom text, imprinting or graphics.
• All merchandise being returned must have prior authorization before being shipped back to Apex Fixture.
• Returns on in-stock items are accepted within 15 days of delivery.
• All returns are subject to a 20% re-stocking fee.
• All items for return must be packaged properly in their original packaging for protection.
• The customer is responsible for any damage that occurs during return shipment; insuring the item for return is recommended.
• No credit will be issued for returned merchandise that is damaged upon receipt.
• Both the initial shipping cost and all return shipping costs are the customer's responsibility. No credits will be issued for shipping costs.

Return Procedure

Please contact us for a Return Merchandise Authorization (RMA) number for authorized items. (Note: Custom orders are not returnable.)  After your RMA request has been processed you will receive an RMA number via e-mail.  Print the e-mail containing the RMA number and place it in the box with the item for return. Also, write the RMA number on the outside of the box to expedite the return process.

Please allow 15 days from the date we receive the return for inspection and credit where due.

All product orders, purchases and sales are subject to the General Terms and Conditions of Sale which can be found at Terms and Conditions and are incorporated by reference.  Any contrary provisions are rejected, objectionable and void.