Shipping

All orders will be shipped via UPS Ground, unless otherwise requested and authorized by us. However, some of our products are too large to ship by standard methods and must be shipped via freight/truck.

Truck - General Information and Customer's Responsibilities

The customer must be present for the truck’s delivery time to receive the order. If the customer is not present to receive the truck shipment, this may result in additional charges for re-delivery, storage, or return shipment.  The customer will be responsible for any charges from a missed or failed delivery.

Products that ship via truck/freight are generally large and heavy items. Therefore, please ensure that all doors and pathways are large enough for your product. The customer is responsible for any charges or fees that might be incurred for products that do not fit through doors or pathways.  These charges may include initial and/or re-delivery charges, storage fees, or return shipping.

Our products are packed securely to protect our product, however, it is still possible for products to be damaged during shipping.  Before signing any receiving document or allowing the truck driver to leave, please check for any possible product damage. If you find any suspected damage, please note the details on the carrier’s Proof of Delivery (POD) or Delivery Receipt and take pictures of any damage to the crate or packaging materials as proof. Open and inspect all packages for damage immediately upon delivery. If you find the product to be damaged after you uncrated/unpacked the product, please keep all the packaging material and contact Omnizone within 5 business days to resolve the situation. Due to the limited time frame for Omnizone to file a claim for shipping damage, any damage not reported within Five (5) business days of delivery becomes the responsibility of the customer.  Any damage that occurs after the shipment is delivered is the responsibility of the customer.

For products that ship via truck/freight, a raised loading dock is required at the delivery location. We do offer options for locations that do not have a loading dock such as Lift Gate delivery ($50 additional service fees) and Special Service delivery ($75 additional service fees).

Commercial Dock to Dock Truck Delivery

Dock to dock delivery is a standard truck or freight delivery. A raised loading dock is required at the delivery location. A forklift or pallet jack should be available for unloading the order. It is the customer’s responsibility for uncrating/unpacking and debris removal.

Lift Gate Truck Delivery

If the location does not have a raised loading dock, we do offer lift gate truck delivery with an additional $50 service charge for lowering the pallet/crate to ground level outside the building.  This option is suitable for customers that have the manpower to transfer the product indoor.  It is the customer’s responsibility for uncrating/unpacking and debris removal.

Special Service Truck Delivery

This delivery is recommended for customers that do not have a raised loading dock and require additional assistance to bring the product indoors.  We offer special service delivery with an additional $75 service charge. The freight carrier will move the merchandise inside the nearest door that does not require stairs. It is the customer’s responsibility for uncrating/unpacking and debris removal.