Shipping Procedure

Due to showcases being large in nature, our products are shipped via freight trucks.  The easiest way to receive a showcase is to have a raised loading dock available at the delivery location. If a loading dock is not available at the delivery site, we do offer other options such as lift gate delivery (see below).  In addition, once a showcase product has been delivered, a forklift or pallet jack is recommended for unloading the order. It is the customer's responsibility for moving the product(s) inside to the desired location as well as the uncrating/unpacking and removal of packing materials. The customer may request assistance with unloading the delivery; Apex Display can arrange for assistance from the delivery company, however, 24 hours advance notice is required and additional charges may be incurred.  Lastly, Apex Fixture does not guarantee delivery times, the delivery times and dates are arranged by delivery company.

Lift Gate Delivery ($50 additional service fee) - Lift gate delivery is available for locations that do not have access to a loading dock.  In this case, the delivery company will use a lift gate to lower the shipment to the ground.  The other terms of standard delivery still apply: the customer is required to move the product(s) inside to the desired location and the customer is responsible for the removal of all packing and shipping materials.

Inspection Procedure

Inspect the delivery both on the outside as well as the inside to ensure that the contents are not damaged upon arrival. If the contents are damaged, please notify Apex Fixture within 5 business days of receiving your delivery. Damage that occurs during transit is the responsibility of the shipping company. Apex Fixture can assist filing a claim with the shipping company to be reimbursed for any damage that occurs during shipping as long as there is a legitimate claim that the damage was caused by the carrier. Be sure to INSPECT YOUR SHIPMENT FOR DAMAGE BEFORE SIGNING THE DELIVERY RECEIPT (BILL OF LADING). The customer must note any damage on the bill of lading when accepting a shipment or the carrier will not assume responsibility for the damage and refuse to reimburse you, the customer, for the damage. With NO exceptions, claims will not be approved for the discovery of concealed damage once the truck has left and the shipment has been signed for and accepted.  If damage is noted upon delivery, DO NOT discard any shipping boxes, packing materials, or pallet(s). In order to file a claim, all cartons & packaging materials must be available for inspection.  Note: If the delivery company will not let you thoroughly insect your shipment before leaving, SIGN THE BILL OF LADING AS DAMAGED.

  Cancellation Policy

• Absolutely no cancellation will be accepted after custom displays have been inspected and approved for shipment. Custom displays are any product that includes custom text, imprinting or graphics.
• In-stock products may be cancelled within 24 hours of placing the order if the order has NOT already shipped. Note: Most in-stock items ordered are processed and shipped within 24 hrs. from the time the order is placed.